Call (501) 513-0510
Book NowPrivacy Policy
Effective Date: 9/29/2025
Last Updated: 9/29/2025
1. Who We Are
Coney’s Garage Door Conway (“Company,” “we,” “us,” or “our”) provides home service solutions to customers in AR.
We take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you have.
By using our website or providing information to us, you agree to the terms of this Privacy Policy.
If you have any questions or requests, please contact us:
📧 info@coneygaragedoor.com
📞 (501) 513-0510
📍 20 Bronnie Ln., Conway, AR 72032
2. Information We Collect
We collect personal and non-personal information when you use our website, submit a form, call or text us, or engage with our marketing.
A. Information You Provide Directly
- Name, phone number, email, address
- Form submissions and service requests
- SMS/MMS message replies
- Appointment requests or quote forms
- Any other information you voluntarily provide
B. Information We Collect Automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type, device info, operating system
- Pages visited, time on site, referring sources
- Click actions and interactions with forms or buttons
- Call tracking data (using dynamic number insertion)
We collect this data through:
- Google Analytics 4 (GA4)
- Google Tag Manager
- Microsoft Clarity (heatmaps, session recordings)
- Facebook Pixel, Nextdoor Pixel, Google Ads conversion tags
- Call tracking tools (dynamic numbers)
C. Information from Other Sources
We may receive limited lead or attribution data from advertising platforms (e.g. Facebook Lead Ads, Google Ads, Nextdoor).
3. How We Use Your Information
We use your information to:
- Respond to your inquiries and service requests
- Send appointment confirmations and updates
- Communicate via SMS, email, or phone
- Deliver marketing offers (with your consent)
- Improve website performance and advertising campaigns
- Analyze trends and user behavior
- Comply with legal obligations
We do not sell personal information.
4. SMS/Text Messaging Compliance (TCPA / 10DLC)
By providing your phone number, you consent to receive:
- Service updates and reminders
- Missed call text-backs
- Promotional messages and special offers
Message frequency may vary.
Message & data rates may apply.
You can opt out anytime by replying STOP, or reply HELP for help.
We follow:
- Telephone Consumer Protection Act (TCPA)
- 10DLC campaign registration
- CTIA messaging guidelines
- FTC marketing regulations
We never send unsolicited messages or share your number without consent.
5. Email Marketing Compliance (CAN-SPAM)
If you provide your email, we may send you:
- Appointment confirmations
- Follow-ups and service updates
- Promotional offers or newsletters (with consent)
You may unsubscribe anytime by clicking the “Unsubscribe” link or emailing info@coneygaragedoor.com.
6. Cookies and Tracking
We use cookies, pixels, and tracking scripts to:
- Measure traffic and engagement
- Improve website functionality
- Deliver relevant advertising (retargeting)
You can manage or disable cookies through your browser.
Visit www.allaboutcookies.org for guidance.
We use:
- Google Analytics 4
- Microsoft Clarity
- Facebook & Nextdoor Pixels
- Tag Manager / Ads scripts
These third parties may set their own cookies and collect information. Refer to their privacy policies:
7. Legal Basis for Processing (GDPR)
If you are located in the EU or UK, we process your data under these legal bases:
- Consent – when you opt in to marketing or submit forms
- Legitimate Interest – to operate our website and improve services
- Contractual Necessity – to deliver services you request
- Legal Obligation – to comply with applicable laws
8. How We Share Information
We only share your data with trusted service providers who help us operate our business, including:
- Website hosting & security providers
- Marketing automation & CRM platforms
- Call tracking & analytics vendors
- Email & SMS delivery services
- Advertising networks (Google, Meta, Nextdoor)
We do not sell, rent, or share your personal information with third-party marketing companies for their own promotional use.
Your data is shared only with trusted providers for legitimate business purposes under strict confidentiality agreements.
All third parties must keep your data secure and use it only for legitimate purposes.
We never sell or rent personal data.
9. Data Retention
We keep your information as long as necessary to:
- Respond to inquiries and provide services
- Maintain accurate business records
- Comply with legal or tax requirements
You may request deletion of your data at any time by contacting us.
10. Your Privacy Rights
Depending on your location, you may:
- Request access to your personal data
- Request correction or deletion
- Withdraw consent for marketing
- Opt out of tracking or cookies
To exercise these rights, email us at info@coneygaragedoor.com.
11. Do Not Track (DNT)
Some browsers send “Do Not Track” signals. There is currently no industry standard for responding.
We do not alter data collection in response but will update this policy if standards change.
12. Data Security
We use SSL encryption, secure hosting, and restricted access to protect your information.
However, no method is 100% secure. You share information at your own risk.
13. Children’s Privacy
We do not knowingly collect data from children under 13 years old.
If we learn we have collected data from a child, we delete it immediately.
14. Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction.
15. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be reflected by the “Last Updated” date at the top.
16. Contact Us
If you have questions or requests, contact us:
📧 info@coneygaragedoor.com
📞 (501) 513-0510
📍 20 Bronnie Ln., Conway, AR 72032
